Hotel Concierge Platform

Your concierges make
reservations. Now they get paid for it.

ConciergeEdge connects hotel concierges with local restaurants, spas, and experiences — tracking every reservation and handling payments automatically.

How It Works

Three steps. Zero friction.

01

Concierge books the reservation

The concierge makes the reservation on OpenTable, Resy, or by phone — just as they always have. Then they log it in ConciergeEdge in under 30 seconds.

02

Business gets notified

The restaurant or spa receives an automatic email confirming the reservation details. No back-and-forth, no paperwork.

03

Everyone gets paid

At the end of the month, businesses receive an invoice with a guest list. Concierges and the hotel receive their cut automatically.

Revenue Model

Everyone earns on every booking.

30%
Hotel
Passive revenue on every reservation your concierges make.
20%
Concierge
Your team earns more for the great work they already do.
50%
Platform
ConciergeEdge handles billing, invoicing, and operations.

Businesses pay a flat fee per reservation. No hidden costs.

For Hotels

A new revenue stream. No extra work.

  • ·30% of every fixed booking fee your concierges generate
  • ·Full visibility into which guests are being sent where
  • ·Monthly reports showing total activity
  • ·Zero setup cost to get started
For Concierges

Get paid for the value you create.

  • ·20% of every booking fee you log
  • ·Track all your reservations in one place
  • ·Guest history auto-fills on repeat bookings
  • ·Monthly earnings summary
For Businesses

A direct line to hotel guests.

  • ·Concierge-referred guests are high-value regulars
  • ·Automatic reservation notifications
  • ·Clean monthly invoices with guest lists
  • ·No per-booking action required
FAQ

Common questions.

Does this replace how concierges make reservations?

No. Concierges still book on OpenTable, Resy, or by phone exactly as they always have. ConciergeEdge is just how they log the booking and get paid — it takes under 30 seconds.

How are businesses charged?

Each enrolled business pays a flat fee per reservation that comes through ConciergeEdge. There are no percentages taken from their revenue, no hidden fees, and no per-month subscription.

What if a concierge logs a booking by mistake?

Bookings can be cancelled at any time before the invoice is sent. Only confirmed bookings appear on the monthly invoice, so mistakes are easy to fix.

How quickly can we get started?

Setup takes one afternoon. We add your concierges and your partner businesses, run a quick walkthrough, and your team is live the same day.

How do concierges get paid?

Earnings are tracked automatically. At the end of each month, a full summary is available in the platform. Payouts are handled through the hotel.

Can we control which businesses are in the system?

Yes — the hotel admin panel is where businesses are added, edited, and removed. Your team only sees the partners you approve.

Ready to start?

Built for hotels that take their concierge program seriously.

Get your team set up in minutes. No long contracts, no complicated onboarding.